Frequently Asked Questions

Check most frequently asked questions here, if you still need help then please contact us at


In case the product is damaged, we have an order center that appears in the top menu.

Follow the instructions. It is very important for the supplier to know that his product has arrived defective.

There are no exchanges or returns in case you did not like the product or the size does not fit.

We ask you to be responsible to thoroughly inspecting the product before buying.

Underwear, socks, perfumes, makeup, supplements, can not be returned!! 


Confirmation of payment and processing of the order: 
- Takes Up To 3 Business Days.
-Shipping Takes 14 To 45 Business Days.
After confirmation of payment and processing of the order. 
Order processing time takes up to 3 business days.
In cases of holidays can take up to 5 days.

An order tracking page, appears in the top menu. Enter the tracking number you received.

Log in to your account using the email you used to place an order!

Inside your account you will see the order you have placed and there is a tracking number. 

In case the package is stuck at customs you will have to wait!

After 60 days from the date of delivery you will receive a full refund and you will also receive a 15% discount on the next order you make.

We apologize from the moment the product goes out to the shipping company from that moment we have no more control all you can do is just track the shipment using the tracking number. 

Thanks for visiting our page!